Delete specific data in GrainSolution.

Delete a single grain ticket

Data types removed: Photos, Files (PDF), Other financial info (ticket dollar amounts), In-app diagnostics tied to that ticket

1. 1Open GrainSolution and sign in.
2. 2Go to the Tickets tab and tap the ticket you want to remove.
3. 3Tap the trash icon in the top-right of the ticket detail screen.
4. 4Confirm. The ticket row, the parsed fields, the raw extraction record, and the photo or PDF in storage are all removed immediately.

Every per-ticket delete is atomic— there is no window where the database thinks the ticket is gone but the file is still in storage. The record and the underlying file are removed together via a database trigger.

Delete a field

Data types removed: Approximate location, Precise location (polygon vertices + GPS pins), crop history, planted/harvest dates, DLS legal description, spray records on that field

1. 1Open the Fields tab.
2. 2Tap the field on the map (or open it from the “My fields” list).
3. 3In the field detail sheet, scroll to the bottom and tap Delete field.
4. 4Confirm. The polygon, crop history, plantings, sprays, and any tickets-to-field tags are cleared. (The tickets themselves stay — only the link to that field is removed.)

If the field is a shared field(read-only copy from another user), deleting it removes your local copy only. The original on the sharer’s account is untouched.

Edit or clear profile information

Data types removed: Name, Province, Unit preferences

1. 1Tap the gear icon on the Home tab to open Settings.
2. 2Under the Account section, tap your name to edit it. Clear the field and save to remove your display name.
3. 3Province is set during onboarding. To change or clear it, email support@grainsolution.ca and we’ll process it manually.
4. 4Unit preferences (bushels vs tonnes, etc.) live under the Account section — toggle per crop or reset to defaults.

Email addressis your account identifier and can’t be cleared without deleting the account. To change the email tied to your account, email support@grainsolution.ca.

Can't access the app?

If you can’t sign in or have uninstalled the app and still need specific data removed, email support@grainsolution.ca with:

• The email address on your account.
• What you want removed (a specific ticket, a specific field, all tickets but keep the account, etc.).

We process partial-deletion email requests within 30 days, usually within 1–2 business days. You’ll get a confirmation when it’s done.

What is and isn't deleted